RETURN POLICY

RETURNS AND REFUNDS POLICY

At Chevi, we want you to be completely happy with your purchase. If for any reason you need to return an item, our support team will handle the whole process for you — nothing complicated on your end.

How to request a return or refund:

1. Start the request: Email us at contact@cheviclothing.com with the reason for your return or refund and we'll get back to you within 24-48h.
2. Product condition: The product must be in the same condition you received it in, with all packaging intact. We recommend taking a photo before sending it back to speed up the process. If the product doesn't arrive in the same condition, we won't be able to process the return or refund.
3. Refunds: Refunds take 2 to 3 business days to process from the moment we receive the returned item. The refund is issued to the same payment method you used for the purchase.

Exceptions to the return policy:

• Gift cards: Gift cards are non-refundable, and neither are products purchased with them.
• Products not eligible for return or refund:
  • Caps: Because they ship from the United States, caps cannot be returned or refunded.

Returns due to unclaimed orders:
If your order was returned to our logistics center because it wasn't collected, you have up to 14 days to contact us and have it reshipped.

For any questions, write to us at contact@cheviclothing.com.